National Parts Distributing

National Parts Distributing Ltd.


Support

National Parts Distributing Ltd. and it's Electronic Rebuilders Division support the products that we sell and that we rebuild. Our warranty information and technical support help are detailed below

Support for Picon Consoles

Find more information about our Picon Support Packages

Phone Support

The technicians in our ERI division can help you with most problems and issues related to the products and equipment that we sell. Contact Us

Technical Support

Both ERI and MTI publish Troubleshooting Tips and Service Bulletins, see our Troubleshooting Guides for more information. For Issues not covered by these troubleshooting tips, please contact us for additional help

Warranty Policies

ERI limited warranty
MTI warranty and Procedures

All other products fall under their respective manufacturer's warranty policy. Contact us for specific details

Electronics Repairs

Due to the complex technical nature of electronics repair, and the difficulties caused by the age of the boards and the very limited availability of certain parts, the turnaround time for a standard board repair is 10 business days.

Return Policy

All Core Returns (Boards, Displays, Meters, Computers & Non Computers, Pumping Units, Etc.)

Core Returns for credit will only be accepted if the following criteria are met
- Item is rebuildable (No Excessive Damage, No Burn Damage on Boards, All Chips and ICs are Present, Etc.)
- Core is returned within 45 days - Special order boards must be returned within 30 days

Cores returned after 45 days will be processed as an exchange, not for refund
These boards will be rebuilt and returned to you with the costs involved being charged to your account

Special Order Items - Brand New

Returns will only be accepted if the following criteria are met
- In Brand-New Condition
- In Original / Un-Damaged Box
- Has Never been Used or Installed
- MUST have original invoice

We will accept the item back ONLY if it will be accepted by our supplier

A 50% Restocking fee will apply plus any additional fees incurred as a result of sending the item back
(Fees include Return Shipping Costs, Brokerage Fees, Handling Costs, Etc.)

Special Order Items - Used / Installed

Returns will NOT be accepted for any special order item that has been Used or Installed

Brand New Condition

- Not a Special Ordered Item
- In Original / Undamaged Box
- Has Never been Used or Installed
- MUST have original invoice

30 Days or Less

Return will be accepted with no Restocking Fee

31-45 Days

Return will be accepted with a 15% Restocking Fee

46-90 Days

Return will be accepted with a 25% Restocking Fee

91+ Days

Returns will NOT be accepted after 90 Days

Used / Installed Items

Returns will NOT be accepted

Warranty Returns must receive return authorization via email prior to sending

January 1st 2019



Page Last Updated: Mon, 02 Oct 2023

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