National Parts Distributing Ltd. and it's Electronic Rebuilders Division support the products that we sell and that we rebuild. Our warranty information and technical support help are detailed below
Find more information about our Picon Support Packages
The technicians in our ERI division can help you with most problems and issues related to the products and equipment that we sell. Contact Us
Both ERI and MTI publish Troubleshooting Tips and Service Bulletins, see our Troubleshooting Guides for more information. For Issues not covered by these troubleshooting tips, please contact us for additional help
ERI limited warranty
MTI warranty and Procedures
All other products fall under their respective manufacturer's warranty policy. Contact us for specific details
Due to the complex technical nature of electronics repair, and the difficulties caused by the age of the boards and the very limited availability of certain parts, the turnaround time for a standard board repair is 10 business days.
All Core Returns (Boards, Displays, Meters, Computers & Non Computers, Pumping Units, Etc.)
Cores returned after 45 days will be processed as an exchange, not for refund
These boards will be rebuilt and returned to you with the costs involved being charged to your account
Special Order Items - Brand New
We will accept the item back ONLY if it will be accepted by our supplier
A 50% Restocking fee will apply plus any additional fees incurred as a result of sending the item back
(Fees include Return Shipping Costs, Brokerage Fees, Handling Costs, Etc.)
Special Order Items - Used / Installed
Returns will NOT be accepted for any special order item that has been Used or Installed
Brand New Condition
30 Days or Less
Return will be accepted with no Restocking Fee
31-45 Days
Return will be accepted with a 15% Restocking Fee
46-90 Days
Return will be accepted with a 25% Restocking Fee
91+ Days
Returns will NOT be accepted after 90 Days
Used / Installed Items
Returns will NOT be accepted
Warranty Returns must receive return authorization via email prior to sending
January 1st 2019
Page Last Updated: Mon, 02 Oct 2023
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